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Help for dental professionals in dealing with complaints Business Articles | March 12 Cheap Air Max Mens Online , 2011

This article is here to provide some help for those dentists in the UK who are looking for ideas to deal with complaints.? It will also be of interest to those who are worried about the impact the Care Quality Commission might have when it comes to dental complaints.


Have you ever wondered how easy it is for dental patients to get help in raising their complaints? It?s getting easier. Extra regulation is coming for the dental sector courtesy of the Care Quality Commission and the environment for dentists is becoming tougher. The CQC have an interest in complaints handling as part of their remit.

A search on Google for dental complaints returned over 3 million results! There are almost no end of websites and blogs offering advice to patients to help them to complaint about their dentist. Some websites are offering helpful practical advice for patients, others are legal firms looking for ?no win, no fee? business.


If you contrast that with a search for helpful content to assist dentists in dealing with complaints the picture is much different. Search on Dental Complaints Handling on Google and only 117 Cheap Air Max Mens Clearance ,000 results are shown. At first look that seems a lot, but flicking through the results once you are past the first few pages the content feels like it diminishes in quality and usefulness considerably. The advice available to the dentist is unsurprisingly from the protection organisations who are really keen to see you resolve complaints well. The regulator, the Dental Complaints Service and professional organisations also offer some help.

Being prepared ? the tide is coming in

The challenge for dental professionals is to be prepared for the complaints. If you need help on handling complaints take a look at our free report designed for dentists.? You may not feel like you need to prepare because you have an excellent track record of patient care. Your service is sound and the practice ethos is excellent. That is great but there is a rising tide of complaints Cheap Air Max Mens Wholesale , so you may be affected soon.


It may be that tough economic times results in patients being less tolerant and more ready to complain.? In 2009 there were 1419 complaints reported to the GDC.? That was up from 998 in 2008.? The best way to manage the risk of complaints is to not have them in the first place.


Sounds simple but how does that work?

Avoiding complaints

Here are a few pointers

Good communication is essential.? Most dental team members don?t have formal training in communication skills so it is worthwhile investing in these skills. Patient surveys can give a good indication of issues that you may not know you have.? Test some of some of your freindly patients as a start point. Target complaints: sounds odd at first, but by asking the customer if there is anything that we could do better, creates a positive environment Cheap Air Max Mens Sale , shows you care and can often reveal niggles that patients have that they otherwise wouldn?t have voiced.? If you hear about something then you can deal with it.? Otherwise the niggles lie unresoved and may well surface later. Don?t make promises to patients unless you can and will keep them. Reliability is one of the keys to any good relationship, and good patient service is no exception. If you say, ?Your new crown will last for at least five years.? make sure you are confident that it will. Listen to patients and give them the information they need Cheap Air Max Mens Shoes , in a way they can use, so that they can make decisions. Ths means?explaining options (including risks and benefits); and giving full information on proposed treatment and possible costs.

So there you have it, some ideas to get you started on building a better business by working to avoid the issues that cause complaints.


Healthcare Software: Can Small Healthcare Facilities Afford it? Technology Articles | March 9 Cheap Air Max Mens , 2011
Automation softwares are the most basic healthcare softwares. These softwares help in storing all the health insurance data electronically.


Health Information Exchange is all set to revolutionize healthcare in the country.? Electronic medical records is a big step for healthcare IT that will soon make maintaining records hassle free but will also make paper accounts obsolete.?? Doctors will be able to access the medical history of the patients faster and this will definitely speed up the treatment process. Everything seems hunky dory, but wait, there are issues that raise concern and questions that need answers.

To begin with Men's Air Max 90 KPU Shoes Black Game Cheap , what will be the cost of the entire transition to going paperless?? Who will fund the process? Do small clinics meet the required standards to be eligible for the governments? Can they afford the costs? And last, but definitely an equally important concern ? Can these small clinics meet the goal of going digital within the next five years?

The federal government is funding billions of dollars to enable hospitals and clinics nationwide have EHR technology. However, the smaller clinics are skeptical if they will be eligible for the funds and if they will be able to meet the goal in the coming five years.? There are also fears that the distribution of funds will majorly go towards the bigger healthcare facilities leading to a digital divide and thus creating a health disparity between the rich and the poor.